Shipping Policy

How we ship your orders and keep you informed from dispatch to delivery.

At TOWG Natural & Wellness, we understand the importance of timely and reliable delivery. We partner with God Is Good Delivery (GIG), a trusted logistics provider, to ensure your orders reach you as quickly and efficiently as possible.

Shipping Methods

  • God Is Good Delivery (GIG): Our primary delivery partner for most orders.
  • Where necessary, we may engage additional reliable carriers to support timely fulfillment based on your location.

Shipping Timelines

  • Orders placed before 12:00 PM (local time) are typically delivered the same day.
  • Orders placed after 12:00 PM (local time) may be delivered the next business day.
  • Actual delivery times may vary based on destination, order volume, and unforeseen circumstances such as weather or traffic conditions.

Tracking & Delivery Confirmation

  • You will receive a tracking number via email/SMS once your order is dispatched.
  • Track your order status on our website or by contacting our customer service team with your tracking details.
  • A delivery confirmation message will be sent once your order is successfully delivered.

Damaged or Missing Items

If your order arrives damaged or any items are missing, please contact our customer service team within 3 business days of delivery.

We will investigate the issue with our logistics partners and, where appropriate, arrange a replacement or refund.

Customer Support

For shipping questions or assistance, contact us at customercare@towg.com.ng. We’re here to help ensure a smooth delivery experience.